Terms of sales and use
Terms of Sale
For Lakroz consumers
This Terms of Sale Agreement (this “Agreement”) is a legal agreement between you (“User” or “you”) and LAKROZ (“LAKROZ” or “we” or “our”) that governs the sale of goods and orders placed via this e-commerce website. LAKROZ may amend this Agreement at any time. User’s submission of an order at this website constitutes acceptance of the terms of sale stated at the time of order. You are encouraged to review payment terms and the terms of this Agreement at the time of your order.
Payment terms can be changed by LAKROZ without notice to you. The payment terms in effect when an order is received will apply to that order. You are encouraged to review payment terms at the time of your order. LAKROZ does not provide price protection or refunds in the event of price decreases or promotions not in effect at the time of your order.
Orders made on our website and delivered outside France may be subject to taxes and customs duties which may be payable upon delivery at its destination. Any taxes and customs duties arising from the delivery of an article are the responsibility of, and shall be paid by the customer.
LAKROZ may enlist the aid of third parties to assist in the collection of delinquent accounts. All reasonable costs incurred by LAKROZ arising from attempts to collect delinquent accounts will be charged to User.
PRODUCT AVAILABILITY, PRODUCT INFORMATION AND COLOR DISPLAY
The availability of the products described on the e-commerce website, and the descriptions of such products, may vary based on location and timing.
The information presented on or through the e-commerce website, including personalized product recommendations provided in response to your submissions or answers to quizzes, and ingredient lists, is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information and any reliance you place on such information for placing an order for products is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the e-commerce website, or by anyone who may be informed of any of its contents.
The display of product colors may be affected by the particular technical specifications and settings of your computer, or other device from which you access the e-commerce website, and the actual colors of the product may not be accurately displayed.
LAKROZ reserves the right to choose the freight carrier on prepaid shipments and charge a 20% service restocking charge on all orders not accepted for delivery.
DAMAGE AND SHORTAGE POLICY
All shipments are packed with great care. Any damages or shortages (including latent damages) must be reported by User to LAKROZ Customer Service within 48 hours of User’s receipt of shipment.
RETURNS, REFUNDS, DEDUCTIONS
Upon receipt, it is your obligation to inspect the shipment. You will be deemed to accept any shipment unless you notify us of any damages, shortages (including latent damages) or a return request. Returns, refunds or deductions will only be granted in accordance with the Returns Policy. If no such action is taken, we shall not be obligated to accept any rejection of the goods in the shipment at a later date.
Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason, please contact us for assistance : firstname.lastname@example.org
If you are outside of France, please be aware that return shipping costs are not covered by LAKROZ at this time. Please contact us for return authorization and instructions : email@example.com .
Terms AND CONDITIONS :
- Only products purchased on lakrozcosmetics.com may be returned for a refund.
- We do not offer exchanges to international locations.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
- Shipping fees, customs/duties, gift-wrapping services or any additional fees are not eligible for refunds.
- We can not accept partial returns or exchanges for bundle sets.
- You must return the COMPLETE AND UNSEALED set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
ORDERS, PROHIBITION ON RESELLING
The receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to you. We also may require verification of information prior to the acceptance and/or shipment of any order.
The prices displayed on the site are quoted in euros and are intended to be valid and effective only in France. The products made available on the e-commerce site are intended for personal use. You may not sell or resell any products or services that you purchase or receive from us. We have the right to refuse or cancel orders placed, including but not limited to orders where any products are listed at an incorrect price regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.
Thank you for visiting our site. LAKROZ sas (hereinafter “LAKROZ”, “we,” “us” or “our”) provides the information, content and services (“Services”) available via our website www.lakrozcosmetics.com (the “Site”) to you (“you”) pursuant to the following Terms & Conditions of Use (“Terms”).
Please read these Terms carefully before using our Site, as they set forth the legally binding terms and conditions for your use of the Site and all related Content (defined below), Services, apps and purchases that you make from the Site, regardless of the means, manner or place from which you access our Site. By accessing and using LAKROZ’s Site and Content, you acknowledge and agree to abide by the following Terms. If you do not agree to these Terms, do not use LAKROZ’s Site or Content.
LAKROZ reserves the right to change these Terms at any time without notice. Such changed Terms will take effect once We post them at the Site, and Your continued use of the Site following any such changes will mean that You accept and agree to them.
Your Use of LAKROZ’s Site & Services
LAKROZ grants you a limited license to access and use the Site for your own personal and non-commercial use. Unless otherwise permitted by these Terms, you may not copy, distribute, display, transmit, perform, modify, publish or create derivative works from the Site or its Content.
You may not download (other than page caching) or modify any portion of the Site without LAKROZ’s express written consent. You may not resell or make any other commercial use of the Site or its contents, collect and use product listings, descriptions, or prices, creative derivative works from LAKROZ’s Site or its contents, download or copy account information for another person’s or entity’s benefit, or use data mining, robots, or similar data gathering and extraction tools on, in or in connection with the Site. You may not reproduce, duplicate, copy, sell, mirror or otherwise exploit any portion of the Site for any commercial purpose without LAKROZ’s prior express written consent.
You may not frame or use framing techniques to enclose any LAKROZ trademark, logo, or other proprietary information (including images, text, page layout, or form) without LAKROZ’s express written consent. You may not use any meta tags or any other “hidden text” utilizing LAKROZ’s name or trademarks without LAKROZ’s express written consent. You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the Site’s security or authentication measures.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the Site’s infrastructure or supporting networks, or any systems or networks connected thereto. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site, or use the Site or Content in any manner that could damage, impair, overburden or disable the Site or any component that enables the Site’s proper operation.
You agree not to impersonate any person or entity, or misrepresent your affiliation with any person or entity. You agree not to use the Site to harass or stalk any individual, nor entrap nor harm any other person, including harming minors in any way. You may create a hyperlink to the Site so long as You do not portray LAKROZ, its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any LAKROZ logo or other proprietary graphic or image as part of the link without LAKROZ’s express prior written permission.
You agree that when accessing or using the Site and/or Services, you will act in accordance with the law, custom and in good faith. You may not make any change to the Site and may not impair in any way the Site’s integrity or operation. Without limiting the generality of any other provision of these Terms, if you default negligently or willfully in any of the obligations set forth in these Terms, you shall be liable for all of the resulting losses and damages.
By communicating with LAKROZ electronically (such as by visiting our Site or sending us e-mails), You consent to receive communications from us electronically. LAKROZ will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We may require you to register with LAKROZ in order to use certain Site features or Services, such as to purchase products. When you register, we may decline to grant you, and you may not use, a user name or email address that another person or entity already owns or uses, that might be construed as impersonating another person, that might violate another’s intellectual property or other rights, that we may deem offensive or objectionable, or that we reject for any other reason in our sole discretion.
You are responsible for maintaining the confidentiality of your account details (including Your password and account data that you may use to access the Site) and restricting access to your computer, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to the Site, to any third party. You agree to accept full responsibility for all activities that occur under and/or within your account or password. You agree to immediately notify LAKROZ of any unauthorized use of your password or user name or any other breach of your account’s security, and to ensure that you “log off” and exit from your account at the end of each Site visit. LAKROZ will not be liable for any loss or damage that you or anyone else may incur from another’s use of your account, or arising from your failure to comply with any of the foregoing obligations. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in the best interest of LAKROZ or its community to do so.
Your Product Orders
The products and services available at our site are for personal use only. You may not sell or resell any of the products or Services, or samples thereof, that you purchase or otherwise obtain from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled, or products or services to be provided, that we believe, in our sole discretion, may result in the violation of our terms. You must eighteen (18) years old (or the age of majority in your jurisdiction) to purchase from our site.
Additional terms and conditions may apply to your purchases and to specific Site features such as contests or promotions, all of which terms are made a part of these terms by this reference. You agree to abide by such other terms and conditions. In the event of any conflict between these Terms and terms for a specific promotion or other Service of the Site, the latter terms shall control with respect to your use of that promotion or specific Service.
All of the site’s material and information is offered solely for personal educational or informational purposes. The information, materials, statements and Services are not intended to diagnose, treat or prevent any condition or illness. Please use all products strictly in accordance with their instructions, precautions, warnings and guidelines. Please always check each product’s ingredients to avoid potential allergic reactions. Minors may use goods or product obtained from the site only after the minor’s parent(s) or guardian has discussed the product’s use with the minor’s physician or medical professional. Any statements offered about products have not been evaluated by the United States Food & Drug Administration (unless otherwise specified), and any results reported may not necessarily occur in all individuals. LAKROZ products are not intended for use in medical, life-saving or life-sustaining applications, nor for any application in which the product’s failure could create a situation where personal injury or death may occur.
LAKROZ has endeavored to provide accurate information on the site, but assumes no responsibility for the information’s accuracy. We do not warrant that the product descriptions, details, colors or other content on the Site are accurate, complete, reliable, current, or error-free. The site’s reference to any goods, services, processes, activities or other information offered by other parties does not imply any endorsement or recommendation by LAKROZ itself unless specifically stated otherwise. Our site may contain inaccuracies or typographical errors, and may not be complete or current. LAKROZ reserves the right to correct any errors, inaccuracies or omissions (including after you have submitted an order) and to change or update information at any time without prior notice. We reserve the right to cancel or to decline to accept any order placed based on incorrect pricing or availability information, and we apologize for any inconvenience this may cause.
Please note that while LAKROZ has endeavored accurately to depict, describe and display the particular product color(s), the actual colors that you see may depend upon your viewing device, and may not be accurate.
LAKROZ owns and/or controls the rights to all of the site’s images, text, graphics, user interfaces, designs, photographs, trademarks, logos, sounds, music, artwork and computer code (“Content”), including the design, “look and feel,” trade dress, structure, selection, coordination, and arrangement thereof, all of which is protected by trademark, copyright and related laws (see “Intellectual Property” below).
You may access, view, download, and print content for your personal, non-commercial use only, provided that you do not modify or make commercial use of Content, and retain all copyright, trademark, or other proprietary designations contained in Content. Except as these terms expressly provide, you may not copy, reproduce, upload, republish, encode, transmit or distribute any part of the site or content in any way or form to any other computer, server, web site or other medium for publication or distribution or for any commercial purpose without LAKROZ’s express prior written consent.
Your User content
LAKROZ’s site may provide functionality enabling you to make available your own comments and content. When you transmit, upload, post, e-mail, share, distribute, reproduce or otherwise make available any comments, suggestions, ideas, inquiries, data, text, software, music, audio files, photographs, graphics, images, videos, messages, ideas, suggestions or other materials (“User content”) on or to LAKROZ’s site, you are entirely responsible for such user content. You understand you are participating in a public forum and that any user content that you submit to LAKROZ and/or the Site may be available to all other site users. LAKROZ does not endorse any user content, nor any opinion, representation, recommendation or advice contained therein, and LAKROZ expressly disclaims any and all liability in connection with user content submissions.
As to all user content that you submit, you warrant that:
you are either the user content’s sole author and owner of all intellectual property rights therein, or you possess all necessary rights, releases, consents and/or licenses to enable and authorize you and LAKROZ’s use of the User content at the Site (and elsewhere) as provided hereunder;
Any user content that you submit is:
- not false, defamatory, obscene or misleading,
- does not violate any right of any other person or entity, or any applicable law or ordinance,
- does not contain any computer viruses, malware or other potentially harmful electronic files, or any material intended to disrupt, alter, damage or destroy any part of the Site,
- does not contain any unauthorized advertising,
- is not, or would not reasonably be considered to be harmful, defamatory, bullying, libelous, vulgar, obscene, pornographic, invasive of another’s privacy, hateful, racially or religiously biased or offensive, abusive, tortious, threatening or harassing to any individual, partnership or corporation.
You grant to LAKROZ a royalty-free, perpetual, worldwide, unlimited, nonexclusive, irrevocable, license to use, copy, publish, distribute, modify, edit, create derivative works from, translate and display any User content that you make available, in any media or medium, and in any form, format, or forum now known or hereafter developed. You further agree that LAKROZ is free to use any User content for any purpose, including but not limited to the Site, LAKROZ e-mails, social media posts, media content or promotional materials. LAKROZ shall be under no obligation to preserve, or pay compensation for use of any User content. You further grant to LAKROZ the right to use your name in connection with any such User content, but LAKROZ shall not be obligated to attribute any of your user content to you. You warrant that all user content that you submit shall comply with the Federal Trade Commission’s Guides on the Use of Endorsements and Testimonials in Advertising, including but not limited to your disclosing if you have received any incentive or compensation for submitting user content to the Site.
LAKROZ is and shall not be responsible for evaluating your user content, and does not assume any responsibility or liability for User content. We do not endorse or control the User content transmitted or posted on the Site and do not warrant its accuracy, integrity or quality. You acknowledge that by using the Site, you may be exposed to User content that is offensive, indecent or objectionable to you. You hereby waive all rights to any claims against LAKROZ of any type arising out of your use of the Site or any User content that you may encounter at the Site. You acknowledge that LAKROZ has the right (but not the obligation) in our sole discretion to refuse to post or remove any User content.
All rights reserved for the site and its content. LAKROZ and the LAKROZ logo are registered trademarks. You acknowledge and agree that LAKROZ owns all legal rights, title and interest in and to the Site and Content, including any LAKROZ trademarks, trade names, trade dress, logos, domain names and other brand features therein (whether those rights are registered or not, and wherever in the world they may exist), and that they are protected by international copyright laws and treaties. LAKROZ does not grant you any express or implied right under any copyright, trademark, patent, trade secret or other intellectual property right.
You agree to defend (at LAKROZ’s option), indemnify, and hold LAKROZ (including its officers, directors, employees, agents, licensors, subsidiaries and suppliers) harmless from and against any and all claims, actions, demands, losses, liabilities and settlements, of every kind and nature, known and unknown, including without limitation, reasonable legal and accounting fees, made against LAKROZ by any third party due to, resulting from, or alleged to result from, your use of the Site, your violation of these Terms and Conditions and/or any law, rule, regulation and/or contract, your violation of any third party’s rights (including copyright or privacy right), or any claim relating to content that you submitted to the Site.
Limitation of Liability
You expressely understand and agree that LAKROZ shall not be liable to you for any damages of any kind arising from the use of this site, from any information, content, materials, products or services included on or made available to you through the site, including, but not limited to direct, indirect, incidental, punitive, exemplary, and consequential damages, including lost profits, unless otherwise specified in writing these limitations on LAKROZ’ liability shall apply whether or not LAKROZ has been advised of or should should have been aware of the possibility of any such losses. Certain country laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.
Disclaimer of Warranties
The site and its content and services are presented « as is ». LAKROZ makes no représentations or warranties of any kind whatsoever, express or implied, including warranties of merchantability, non infringement of intellectual property or fitness for any particular purpose in connection with the site or its contents or services you agree that your use of the site and content is at your sole risk. You agree that LAKROZ will not be responsible or liable in contract, warranty or in tort (including negligence) for any damages whatsoever, including without limitation damages for business interruption or loss of profits, access delays or interruptions to the site, data non-delivery, misdelivery, corruption, destruction or other modification, computer viruses, system failures or malfunctions which may occur in connection with your use of the site, any inaccuracies or omissions in content and/or events beyond our reasonable control, even if LAKROZ has been advised of the possibility of such damages.
If any provision of these terms may be held by a court or agency of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these terms, and the remainder of these terms shall remain in full force and effect.
Void where Prohibited; dispute resolution
LAKROZ operates and administers the site from Lille, France. Although the site is potentially accessible worldwide, not all features or products are available to all persons or geographic locations, or appropriate or lawful for use outside France. LAKROZ reserved the right to limit, in our sole discretion, the quantity or provision of any product or service to any person, entity or geographic area. Any offer for any feature, product or service made on the site is void where prohibited. If you choose to access the site from outside France, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
LAKROZ may revise these terms at any time by updating this page.